Capgemini’s Open Assurance blueprint redefines service assurance for telecoms by creating a data-driven, open architecture that overcomes silos, vendor lock-in, and poor visibility across OSS. It introduces a common data fabric integrating AI/ML, microservices, and secure APIs, enabling real-time analytics, automation, and closed-loop remediation. CSPs can transition in phases—starting with isolated integration, evolving to a strategic core, and ultimately consolidating mastership of data. A US broadband operator case shows results: 25% fewer customer calls, 30% fewer truck rolls, and 30% higher fault detection accuracy. The approach boosts efficiency, customer experience, and network autonomy.

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