Hexaware’s white paper outlines a future-proof approach to Application Managed Services (AMS), emphasizing transformation over traditional cost-cutting. It argues that modern AMS must align with business goals, deliver innovation, and integrate automation and cloud capabilities. Key elements include outcome-based contracts, flexible engagement models, strategic governance, and cross-skilled teams. Providers should demonstrate “skin in the game” by driving business performance, not just meeting SLAs. Hexaware’s NextGen AMS model supports seamless operations, zero-maintenance goals, user experience, and rapid transformation across IT landscapes.

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