Hexaware implemented Salesforce Cloud—including Sales, Service, CPQ, and Einstein Cloud—for a global professional services firm to unify sales, quoting, and client engagement processes. The solution replaced fragmented systems with a single Salesforce instance, integrated ERP platforms, streamlined pricing and quoting, and enabled AI-driven insights. Key outcomes included a 15% rise in sales opportunities and 30% improvement in contact linkage within a month. With improved lead, opportunity, and case management, plus intuitive dashboards, the transformation empowered data-driven decisions and enhanced client relationships across jurisdictions.

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