This Osterman Research white paper highlights how modern ransomware attacks involve encryption, exfiltration, and backup deletion. Organizations must adopt modern backup and recovery services that offer policy-based automation, strong encryption, anomaly detection, and air-gapped storage. The paper warns that threats could worsen with data-wiping or morphing malware. Key recommendations include multi-location backups, orchestrated recovery, regular testing, and hardened controls against backup tampering. MSPs are urged to implement multi-tenancy and unified customer management to support secure, scalable services.

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