IMPROVING RETURNS MANAGEMENT IN E-COMMERCE

6 Pages

Managing e-commerce returns effectively is crucial as return rates for online sales can reach 30%, compared to 9% for brick-and-mortar stores. A modern returns management system (RMS) streamlines the process, enhancing customer satisfaction by offering easy, seamless returns, with 92% of consumers likely to buy again if the return process is simple. Traditional systems like spreadsheets are insufficient for handling the growing volume of returns. By using an RMS, companies can improve customer loyalty, increase operational efficiency, and reduce costs.

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IMPROVING RETURNS MANAGEMENT IN E-COMMERCE

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