BCG’s 2024 white paper argues that hybrid care—combining digital and physical health services—is essential to meet growing healthcare demands and system constraints. While digital health alone hasn’t delivered cost or time savings, hybrid models offer improved access, efficiency, and outcomes at similar or lower costs. Success relies on three pillars: value (measurable impact and ease of use), policy (supportive reimbursement and regulation), and technology (robust infrastructure and interoperability). With smart sensors, AI, and integrated care pathways, hybrid models can transform outpatient, rehab, and long-term care delivery.

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