The white paper Evaluating and Implementing Generative AI in the Workplace outlines how enterprises can adopt GenAI to improve productivity, reduce employee frustration, and drive digital transformation. It stresses starting with a focused proof of concept, then scaling to areas like intranets, HR, and IT. Success depends on clean, unified data, strong indexing, and security compliance. Seven best practices include intuitive design, AI-powered search, conversational follow-ups, feedback loops, expertise locators, and proactive recommendations. Measuring impact involves accuracy, self-service success, employee effort, satisfaction, and hours saved. The report concludes that GenAI can transform the workplace into a business-to-person model that empowers employees and enhances customer experi

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