This Philips whitepaper details how cultural change and employee engagement improved operations in a Level I Trauma Center ED. Staff stress and disengagement hurt patient care, morale, and turnover. Philips consultants assessed culture and created a plan with eight strategies: stabilizing staffing, ensuring safety, re-engaging staff, strengthening collaboration, improving communication, creating shared governance, ensuring compliance, and optimizing resources. Implementation delivered measurable gains—LWBS dropped 77%, ED discharge LOS cut 25%, patient satisfaction rose over 20%, safety metrics improved, and accreditation goals were met—building a foundation for continuous improvement.

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