© 2019 Waystar Health. All rights reserved. Consumer feedback shows progress on hospital business office interactions SEE YOUR REV CYCLE DIFFERENTLY2 Healthcare is mid-stream in a long-cycle transformation of the relationship between patient and their care provider. The transformation, while daunting on many levels, also presents significant opportunities. Opportunities to improve the patient experience. Opportunities to lower operating costs. Opportunities to increase value. Opportunities to change the business model for lasting improvement. Realizing these opportunities starts with understanding consumers better – understanding them as individuals with a choice in where to seek care, who to build lasting relationships with and how they choose to act both financially and clinicall

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