The challenge St. Francis Hospital is a 376-bed regional operation with dedicated centers for women’s health and psychiatric care, the area’s only open-heart surgery program and numerous physician practices staffed by 2,800 full-time associates and more than 300 physicians. Like most hospitals, St. Francis accepts multiple payers, including commercial and goverment, all with different contracted rates. While they originally tracked that information in spreadsheets, the organization wanted to transition to a real- time solution to help avoid overcharging patients. “Nothing is worse than hearing you asked people for too much money,” says Patient Access Services Director Linda Glass. Glass knew her staff had reached the limits of what they could collect based on manually-created pat

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