The "Business Reimagined: Intent vs. Action" report explores how organizations have adapted since the pandemic. While many leaders report increased agility, faster decision-making, and improved trust with employees and customers, a gap remains between strategic intent and execution. Challenges include uncertainty hindering decisive action and slow adoption of technologies critical to customer experience. Despite prioritizing customer experience improvements, only a fraction of companies accelerated data analytics and automation. Leaders must bridge this gap by embracing digital transformation, workforce upskilling, and proactive decision-making to drive long-term success.

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