The Small and Midsize Business Outlook and Technology Adoption Study highlights optimism among business decision-makers, with 71% believing they are better off than a year ago. Challenges persist, including hiring difficulties (60%) and supply chain disruptions (61%). Technology adoption is accelerating, with 63% transitioning to digital operations and 65% seeing increased revenue from digital channels. Hybrid work is expanding, with 50% hiring remote employees. To retain talent, 79% are enhancing benefits, and 73% offer home internet stipends. Businesses are also exploring new markets, with 77% considering expansion. Digital tools and 5G adoption are key priorities for growth and competitiveness.

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