This study, based on global surveys of HR leaders and employees, finds that while AI is recognized as crucial for HR’s future—with 70% of leaders believing AI will be key to success—there’s a disconnect: employees are more enthusiastic about AI than leaders realize, but lack sufficient understanding. The report highlights five key AI use cases in HR, such as conversational AI for employee support and AI-driven career pathing, and stresses that transparent communication and training are essential for successful AI adoption and to bridge the gap between leaders and employees.

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