The white paper 3 Key Steps to Getting Started with Generative Answering explains how enterprises can adopt GenAI securely and effectively. It notes that users now expect direct answers rather than document lists, making unified AI search with Retrieval Augmented Generation essential. The three steps are: invest in a robust AI search platform to unify and secure content, select a focused use case such as customer self-service or employee productivity, and amplify knowledge strategy by fostering a culture of sharing and using analytics to identify gaps. Coveo’s Relevance Generative Answering provides secure, context-grounded, auditable responses with zero data retention. The report concludes that adopting GenAI now positions businesses for long-term competitive advantage.

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