The Coveo 2025 Buyer’s Guide to Generative Answering presents RGA as a fully managed enterprise solution that delivers accurate, secure, and contextually grounded answers. Built on GPT-4o-mini via Azure OpenAI, it combines lexical, semantic, and behavioral ranking to ensure precision while preventing hallucinations through prompt grounding, source verification, and no data retention. RGA integrates with websites, chatbots, service apps, and guided ecommerce, supporting 10 languages today with 21 more coming. It includes tools like Knowledge Hub, Answer Manager, and Chunk Inspector for performance tracking. Case studies show significant results, including 20% higher self-service success at Xero and €8M in annual cost savings at SAP Concur.

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