Relevance Generative Answering (RGA) is Coveo’s fully managed, enterprise-grade GenAI solution that delivers secure, context-aware answers across apps, chatbots, and search interfaces. Powered by hybrid semantic and lexical retrieval, RGA grounds large language models in trusted enterprise content, preventing hallucinations and respecting document-level permissions. It supports multilingual experiences, integrates with systems like ServiceNow and Salesforce, and deploys in 4–6 weeks. With measurable outcomes such as reduced cost-to-serve and improved case deflection, RGA enables scalable AI adoption without infrastructure complexity.

Join for free to read