The brief outlines HUMAN’s white-glove support services designed to ensure seamless deployment, optimization, and ongoing performance of the Human Defense Platform. Customers can choose from Essential, Advanced, or Premium tiers, all providing 24/7 assistance and technical account management. Higher tiers offer faster response times, dedicated experts, business reviews, and advanced reporting. Services include event monitoring, root cause analysis, security optimization, and compliance checks. With proactive communication through email, Slack, or Zoom, HUMAN’s support operates as an extension of customer teams, enabling faster resolutions, improved detection tuning, and sustained protection success.

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