Relevance Generative Answering (RGA) is Coveo’s enterprise-grade GenAI solution that delivers accurate, secure, and context-aware answers across any interface. It helps keep users engaged with instant responses in apps, chatbots, and case forms, while boosting ecommerce conversions and streamlining support by equipping agents with relevant knowledge. Customers like SAP Concur, Forcepoint, Zoom, and Vanguard report major gains, including $8.6M annual savings, 60% case deflection, 20% self-service success, and 30K employees benefiting from instant answers. With best-in-class retrieval, tailored responses, multilingual support, hallucination prevention, and compliance, RGA enables fast, trusted deployment live in 4–6 weeks.

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