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Performance Analytics for Salesforce Einstein

Performance Analytics for Salesforce Einstein

Nice
Pages 2 Pages

NICE CXone Performance Analytics for Salesforce Einstein leverages AI to provide actionable recommendations that enhance contact center outcomes like first contact resolution, agent efficiency, and sales productivity without requiring coding skills. By linking CXone interaction data with Salesforce, it offers a complete view for predictive insights and data-driven decisions. This secure, FedRAMP-authorized, and PCI-compliant solution empowers organizations to identify precise improvement areas and confidently implement changes that drive better results efficiently.

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