Coveo’s Passage Retrieval API is a headless solution that grounds GenAI applications in enterprise knowledge to boost accuracy, prevent hallucinations, and ensure secure, context-aware responses. It unifies content from sources like Salesforce, ServiceNow, and AEM without migration, using hybrid ranking that blends semantic and lexical search with machine learning. Key use cases include powering custom GenAI apps, agentic AI, chatbots, knowledge management, and case deflection. Enterprises gain flexibility to choose any LLM, scale to massive datasets, and deploy quickly. Proven results include a 73% improvement in chatbot accuracy within two weeks for a Fortune 500 company.

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