The Coveo guide on choosing the right retrieval method explains that AI must be grounded in enterprise-approved knowledge for accurate, secure answers. Relevance Generative Answering is a fully managed solution offering connectivity, security, retrieval, LLM integration, UI, and evaluation tools, ideal for fast deployment without needing custom prompt engineering or UI design. It suits use cases like service portals, intranets, ITSM help desks, chatbots, and public websites. Passage Retrieval API, by contrast, supports custom GenAI and agentic AI applications, giving control over LLM choice, UI, and orchestration. It extends knowledge to systems like Salesforce, Microsoft Copilot, SAP Joule, and custom business apps.

Join for free to read