Coveo for Agentforce equips AI agents with secure, contextually relevant knowledge retrieval across enterprise repositories, ensuring accurate answers without costly data migrations. Using the Passage Retrieval API, it delivers only the most pertinent content, improving response quality and preventing hallucinations. It unifies formats with a single index, integrates with out-of-the-box connectors, and enforces document-level security. With hybrid ranking that blends semantic, lexical, ML, and business rules, Agentforce delivers trusted insights. Customers have achieved measurable impact, including a 20% rise in self-service success at Xero, 60% case deflection at Forcepoint, and $8.6M annual cost savings at SAP Concur.

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