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NICE IEX WFM Integrated

NICE IEX WFM Integrated

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NiCE’s IEX WFM Integrated solution helps contact centers tackle complex staffing and employee engagement challenges with AI-powered omnichannel forecasting and machine learning simulation. This industry-leading enterprise-grade platform ensures highly accurate, smarter schedule planning while seamlessly integrating with the CXone platform and ACD data. NiCE enables streamlined administration and customizable configurations, empowering organizations to optimize workforce management efficiently and effectively to meet the specific needs of their operations.

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