Avaya Software helped modernize emergency services' digital engagement by enabling multi-channel citizen interactions that extend beyond voice, incorporating text and visual communication while preserving reliable, spoken-language pathways for urgent responses. Through Avaya solutions, public safety agencies can unify disparate channels into a single, secure platform, enabling faster response times, improved situational awareness, and seamless integration with existing emergency workflows. This supports a smoother transition to citizen-centric channels, enhances interoperability across agencies, and accelerates the adoption of innovative engagement methods, while maintaining stringent security and compliance.

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