A Canadian telecommunications company partnered with Thales and DigiCert to develop a secure Next Generation 911 (NG9-1-1) system supporting voice, text, and data communications for emergency services. The solution used a Public Key Infrastructure (PKI) with DigiCert providing root and intermediate certificates, while Thales Luna HSMs protected cryptographic keys for code signing and authentication. This setup enabled secure, interoperable communication among Public Safety Answering Points (PSAPs) and agencies. Benefits included enhanced security, reduced costs, and compliance with FIPS 140-2 Level 3 standards. The PKI system established a trusted, scalable framework for nationwide emergency communication.

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