Medallia for DMV Contact Centers addresses the growing demand for faster, more effective customer service by capturing and analyzing 100% of customer and agent interactions. With rising call volumes and high turnover rates near 40%, the platform offers AI-driven insights, personalized agent coaching, and omnichannel tools to empower both customers and employees. It enables residents to self-serve, schedule calls, and receive efficient service while helping agents reduce handle times and improve resolution rates. Medallia streamlines experiences by turning customer frustration into satisfaction and reducing administrative burdens through proactive, data-informed engagement.

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