Medallia for State and Local Government enables agencies to improve public trust by capturing and analyzing resident and employee feedback across all channels. Its AI-powered platform delivers real-time insights to help teams understand what matters, respond proactively, and enhance service delivery. By integrating structured and unstructured data, Medallia empowers employees, improves communication, and identifies opportunities for policy improvements. With tools for tailored engagement, automated alerts, and scalable action plans, governments can elevate constituent experience, rebuild confidence, and strengthen operational efficiency.

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