IQVIA’s outsourcing model deploys Field Reimbursement Managers (FRMs) and Patient Access Liaisons (PALs) to help patients and providers navigate complex reimbursement processes, especially during specialty product launches. Using a connected intelligence-driven case management platform, IQVIA enables fast setup—often within six weeks—while ensuring compliance and tailored SOPs. FRMs proactively educate providers on access issues, support patients with benefit verification, prior authorizations, appeals, and affordability programs, and integrate with HUB solutions. Clients can scale programs flexibly, retain talent post-engagement, and leverage dashboards for field planning, improving patient initiation and adherence to therapy.

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