NICE helped organizations deliver seamless digital customer service by enabling engagement across multiple preferred channels using CXone. This flexible platform supports major mobile and social media messaging apps, allowing agents to manage all interactions through a unified desktop. By providing access to customer context and cross-channel history, NICE empowers agents to personalize engagements efficiently. This comprehensive, economical solution enhances customer experience while simplifying digital channel management, helping businesses connect better and serve faster across all digital touchpoints.

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