This datasheet describes Imperva’s Designated Support Engineer service, which provides a named senior engineer delivering a premium, “white-glove” support experience. The DSE works closely with a limited number of customers, developing deep knowledge of their technical and business environments to accelerate troubleshooting and resolution. Services include proactive case management, escalation coordination, weekly status updates, and formal quarterly reviews covering system health, recommendations, and strategic planning. By offering continuity, proactive guidance, and premium SLAs, the DSE service helps reduce operational risk, protect investments, and ensure successful, stable deployments of Imperva solutions.

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