The CyberArk Platinum Support Plan is the company’s highest level of support, designed to ensure optimal performance and faster resolution of issues. Customers receive a designated Platinum Support Engineer familiar with their environment, along with a dedicated escalations manager for urgent cases. The plan offers the fastest SLAs, with response times as low as 30 minutes for critical issues, plus weekly case reviews, quarterly business reviews, and an annual onsite visit. Non-business hour coverage is provided by the Premium Support team. This service improves security posture, reduces downtime, and maximizes ROI by delivering tailored, expert-level support.

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