1 Datasheet VMware Success 360 Dedicated Technical Support Engineer Access VMware Support subject matter expertise Service overview VMware Success 360TM Dedicated Technical Support Engineer is offered as a supplement to VMware Success 360 and is intended to complement the value you receive. The Dedicated Technical Support Engineer is designed for customers who require dedicated support led by a senior-level engineer who will work with you to: • Provide remote VMware Support troubleshooting expertise • Document and communicate environment knowledge to VMware technical staff to expedite troubleshooting efforts • Perform root cause analysis for your critical support requests • Represent VMware and provide technical expertise for multi-vendor troubleshooting • Promote reg

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