NICE CXone Mpower SmartSpeak helps contact centers overcome language barriers by providing real-time, two-way translation on voice calls in nearly 100 languages and dialects. Compliant with HIPAA, SOC2, and GDPR, NICE ensures secure, multilingual conversations at scale. This solution enables contact centers worldwide to deliver consistent, accessible service regardless of language, acting as a personal translator that expands agent capabilities and enhances customer engagement without requiring extensive multilingual staffing.

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