NICE CXone Mpower SmartSpeak enhances customer conversations by providing real-time noise cancellation that isolates voices and removes background noise on both ends of calls. This clarity improves customer experience by enabling accurate virtual assistant interactions for self-service and proper call routing. Agents benefit from clearer communication, reducing stress and increasing efficiency whether in contact centers or remote locations. NICE’s noise cancellation technology helps deliver focused, high-quality interactions that accelerate issue resolution and elevate overall service quality.

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