NICE CXone Mpower SmartSpeak transforms customer care by providing real-time, over-the-phone language translation and interpretation in over 96 languages and dialects. NICE’s advanced consecutive interpretation AI enables truly inclusive, connected interactions, enhancing the customer experience. Trusted globally, NICE’s AI-powered platforms automate and optimize engagements, empowering organizations across 150+ countries to innovate from interaction to resolution, delivering personalized and intelligent customer service that breaks down language barriers and fosters deeper connection worldwide.

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