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CXone Mpower Interaction Analytics: Built on data and powered by AI

CXone Mpower Interaction Analytics: Built on data and powered by AI

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NiCE’s CXone Mpower Interaction Analytics leverages AI and GenAI to analyze 100% of customer interaction data, uncovering insights on sentiment, churn risk, and hidden issues. By using the industry’s largest CX dataset and decades of expertise, NiCE provides a unified view of customer experiences through intuitive reports and dashboards. This empowers organizations to quickly identify and resolve problems, improve processes and skills, and drive faster, data-driven decisions that enhance customer satisfaction and business outcomes.

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