NICE CXone Mpower Autopilot leverages advanced AI to understand complex customer needs, accurately identifying intents across multiple hierarchies and prioritizing them based on KPIs like sentiment and ROI. NICE simplifies data analysis and accelerates self-service by building smarter workflows with no-code automation, enabling quick deployment of new bot flows. This empowers organizations to deliver more efficient, personalized customer interactions, improve resolution rates, and accelerate time-to-value—enhancing overall customer experience and operational efficiency.

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