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CXone Mpower Quality Management

CXone Mpower Quality Management

Nice
Pages 2 Pages

NICE helped organizations improve quality management with CXone Mpower Quality Management by simplifying evaluation through drag-and-drop form design, automated workflows, and dynamic dashboards. Infused analytics enable targeted interaction assessment instead of random sampling, increasing precision and fairness in agent feedback. NICE’s integrated business intelligence and narrative coaching accelerate quality programs, providing faster, data-driven insights that reduce evaluator workload while enhancing agent performance and customer experience across contact centers.

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