Presidio’s Customized Customer Engagement for Public Sector, built on Google Cloud CCAI, helps cities modernize services without costly system replacements. With Nuance Speech Suite nearing end-of-life in 2026, Presidio offers a hybrid solution that integrates generative AI through Gemini LLMs with existing on-premises call infrastructure. This ensures accuracy with custom data ingestion, tailored AI summarization, and intelligent call routing. The Presidio 311 bot delivers faster, more accurate responses, achieving over 90 percent speech recognition accuracy, high self-service resolution, and CSAT scores above 80. This approach enhances citizen experience, preserves investments, and supports seamless modernization.

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