The ZK Research white paper by Zeus Kerravala, titled "How SD-WANs and AI Create Autonomous Networks," discusses the emergence of AIOps (AI for IT operations) as a crucial evolution in managing IT environments. With traditional tools failing to handle the data volume for proactive management, AIOps is becoming essential, driven by digital transformation, remote work shifts due to COVID-19, customer expectations, and data growth. AIOps uses machine learning and analytics for better IT visibility, insights, and automated corrective actions, aiming for improved application performance, optimized IT operations, accelerated digital initiatives, and enhanced security.

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