AI-driven Business Optimization with Zoho CRM Powered by Zia, Zoho’s AI assistantAI in CRM 5 Zia for Zoho CRM 6 Data enrichment 7 Prediction 12 Field prediction 12 Churn prediction 15 Prediction analytics 18 Zia scores 22 AI forecasting 25 Anomaly detection 30 Workflow anomalies 30 Trend analysis 33 Anomaly detector 36 Recommendation 40 Recommendation builder 40 Recommendation analytics 44 Similarity recommender 48 T able of contentsWorkflow suggestions 51 Owner assignment suggestions 54 Macro suggestions 57 Next best experience 60 Analytics 63 Strategy influencer 63 Enhanced suggestions for analytical components 69 Zia presentation 77 Communication 80 Best time to contact customers 80 Best time to contact analytics 84 Vision AI 87 Conversational AI 94 Email intelligence 97 Email sent

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