NICE Bot Builder streamlines the development of conversational AI bots, enabling organizations to rapidly create and deploy self-service solutions that enhance customer experience. NICE helps improve First Contact Resolution (FCR) and boost self-service success with easy-to-use, no-code, drag-and-drop design tools. It allows for extensive customization, integration with rich content and data sources such as CRMs, and cost-effective innovation across social channels. NICE’s intuitive platform helps maximize efficiency, personalization, and customer satisfaction through intelligent, human-centric chatbot design.

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