NICE helped businesses enhance customer self-service by providing proactive, personalized guidance and relevant content through CXone Mpower Expert. Its no-code solution enables easy deployment of live chat or bot assistance without IT involvement, reducing abandonment rates and boosting customer engagement for sales and service. By monitoring and addressing struggle points in real time, NICE frees agents to focus on high-value tasks, delivering rapid time to value and improving overall online customer experience efficiently and effectively.

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