BMC Helix Service Management for Telco modernizes and converges IT and network operations, delivering automated intelligence and reduced risk for communications service providers. Aligned with ITIL and eTOM, it enables zero-touch converged operations by unifying IT and network workflows, leveraging BMC HelixGPT agentic AI and BMC Helix Digital Workplace. This single platform provides real-time visibility, proactive issue prevention, and streamlined service delivery across CSP environments, helping CSPs deliver reliable customer services, accelerate service assurance, and simplify operations while lowering operational costs and complexity.

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