BMC Helix IT Service Management (ITSM) helps organizations overcome traditional ITSM challenges by delivering an advanced, PinkVerify-certified solution that leverages agentic AI to unlock human potential and streamline modern service management. It eliminates manual tasks like email-based requests, spreadsheet tracking, and cumbersome development cycles, while addressing distributed workforces, data proliferation, and demands for immediate incident resolution. This enhances efficiency, reduces resource consumption, and ensures exceptional service quality across 18 practices.

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