BMC Helix Remedyforce delivers comprehensive IT service management on the Salesforce App Cloud, integrating asset and client management with service delivery to streamline remote control and software deployment. By combining asset lifecycle, agentless discovery, and client management, it improves service and support levels while reducing shadow IT and keeping devices aligned with enterprise policies. This unified approach enables proactive asset tracking, faster issue resolution, and more accurate configuration data, helping IT departments scale, maintain governance, and deliver consistent, cost-effective service across the organization.

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