BMC Helix for Workplace Service Management helps enterprises deliver safer, well-maintained physical environments by unifying facilities management with IT service management. It streamlines reporting, tracking, and resolution of maintenance issues across multiple locations, turning unreported faults into timely actions and preventing delays. By integrating preventive maintenance, workflow automation, and centralized visibility, it reduces costs, improves equipment reliability, and enhances occupant safety and satisfaction. The solution enables proactive planning, faster approvals, and consistent service delivery across facilities, empowering facilities and IT teams to operate more efficiently.

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