NICE helped organizations simplify and streamline agent experiences by integrating CXone Mpower contact center controls directly into Microsoft Teams. This increased agent productivity by eliminating app-switching and providing easy access to subject matter experts through a synced directory. NICE also enhanced teamwork with seamless access to essential websites and applications within Teams’ custom workspace, enabling real-time expert collaboration. These innovations accelerate complex customer issue resolution and create connected, efficient agent and customer experiences effortlessly.

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