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Unified Customer Experience Management - Technology Industry | 2023

Unified Customer Experience Management - Technology Industry | 2023

Sprinklr
Pages 19 Pages

This report benchmarks customer experience (CX) metrics across the tech industry. It identifies 10 key performance indicators (KPIs), such as product performance, brand sentiment, response time, and customer satisfaction (CSAT). Companies can use these metrics to evaluate and improve their digital CX efforts, focusing on customer insights, demand generation, and support excellence. The findings highlight the importance of AI-driven tools for real-time engagement and personalized service.

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