The 2023 Nucleus Research CSC Technology Value Matrix evaluates leading content services and collaboration platforms. It highlights market shifts toward AI, workflow automation, and cloud-native solutions. Leaders include Epicor ECM (DocStar), Box, M-Files, Zoho WorkDrive, and Laserfiche, all praised for usability and innovation. Epicor ECM stands out for deep ERP integration, low-code automation, and smart data capture. Vendors invest in AI for document management, compliance, and collaboration. As demand grows for secure, scalable, and efficient content services, platforms offering strong integration and customization gain a competitive edge​.

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